Tools to connect with patients in their own language:
- Customized consent, translated into patient’s language
- On-demand access to interpreters 24/7
- Easily add family members when needed
Powering New York State’s COVID Test and Treat Program and beating benchmarks by 5x.
Rapid Access is an easy-to-deploy, virtual care solution with the built-in features you need to triage and care for more patients in real time. It is the industry’s only virtual care platform that combines telephone, digital and physical front doors with a clinical command center.
With customizable triage and queue management, multiple digital front door options, and direct EHR and ET3 integration, your practice can better reach patients with timely, life-saving treatments.
Deploy this proven turnkey solution in just a few weeks and leave IT to us.
Rapid Access powers NYC Health + Hospital’s expansion of their COVID-19 Virtual ExpressCare ‘Test To Treat’ program across New York State Test to Treat COVID response.
The recently announced program launched by New York State leverages NYC Health + Hospitals’ virtual urgent care model, ExpressCare, which is powered by Bluestream Health’s technology platform.
Customizable, pre-built solution Rapid Access is Bluestream’s solution
Rapid Access is Bluestream’s solution packaged for fast and broad deployments where patients need immediate access to virtual care.
Staff can use familiar triage tools such as:
Rapid Access Virtual Care Package Includes:
Real-time data access and API-based integrations
You will receive expert support and guidance to get your program running quickly. Count on high availability with our Uptime Guarantee and 24/7 helpdesk support.
Efficient operational command center
Handle inbound requests from any front door at a glance. The patented Bluestream provisioning engine automatically routes requests to the best available provider.
Triage tools include:
Clinicians and patients can connect virtually:
Clinicians and patients can connect virtually:
Any language, any tech, any time
Rapid Access is designed to work for ALL patients, regardless of their ability to speak English or comfort with technology.
Tools to connect with patients in their own language:
Tools to reduce technology barriers:
Better data can lead to better and faster care. Improve your clinicians’ ability to view, update, and act on patient health information during every virtual visit.
Tools to improve patient experience:
Tools to improve interoperability:
Tools to improve patient access:
When a patient tests positive for COVID-19, whether at home or at a care facility, they should be treated as quickly as possible. But often, patients are still required to schedule an appointment for a clinician to prescribe treatment. This could take several days, delaying time-sensitive treatment and reducing its efficacy.
Like any other emergency, mental and behavioral health emergencies can happen at any time. But emergency departments rarely have psychiatrists available 24/7. The longer a patient must wait to receive treatment, the more severe their case could become, which is why immediate care is so important.
A clinic or emergency department can use Rapid Access to provide 24/7 access to behavioral health support lines, connecting them to a virtual call center where they can receive expert care in real-time.
Not every 911 call should result in emergency transport. Connecting patients to the appropriate service free up beds and staff for those with the most acute need.
Using a simple set of rules, triage agents identify callers who may not need to be transported to a hospital and then route the calls to providers. Rapid Access also directly integrates into legacy systems on first responder rigs, creating a hybrid queue that includes emergency requests from 911 calls and ET3 requests.